STUDIO POLICY
The academic year is divided in 3 terms:
Term 1: September through January
Term 2: February through June
Term 3: July through August
Payments
Your tuition fee guarantees your exclusive weekly time slot in Mrs Rodriguez's calendar for the academic year and it's a flat payment calculated based on an average of 4 weeks per month from September to June. The 5 weeks months offset the 3 weeks month where there is a holiday or school spring break.
The invoice will be sent on 10th of every month for payment in advance. Invoice will consist from current balance on students account and balance owing for future month tuition (Example for student starting in September: invoice will be sent for September and October, in October invoice will be sent for November etc). E-transfer or Credit Card payment is due on the 20th of the billing month - prepayment for following month.
Accepted payments methods
E-transfer or Credit Card. (A 3% convenience fee is added to credit card payments).
Please, use our Auto-Pay (Credit Card) system. You can sign up for Auto-Pay in our students’ portal. Auto-Pay will automatically pay invoices on 10th day of the billing month. Receipts will be sent after payments received.
Pre-Registration
All students (new and current) must register each year on My Music Staff by June 15. There is no registration fee. In order to reserve your spot in Mrs Rodriguez's calendar for the new school year, all students must send the September's tuition by July 20th. Mrs Rodriguez is unable to guarantee your time slot for the new school year if this deposit hasn't been made in advance.
Studio Calendar and Holidays
Mrs Rodriguez Piano follows the public school calendar (September to June).
There will be no lessons on the following statutory holidays:
Thanksgiving Monday, Christmas Break, Family Day, March Break, Good Friday, Victoria Day and Canada Day. There will be no lessons on Halloween if it falls on a weekday.
Missed Lessons
There are no make up lessons unless Mrs Rodriguez cancels your lessons. If Mrs Rodriguez cancels your lesson she will give you a make up at a time that is convenient for both parties and notify you as soon as possible. After 3 make-up options have been denied the lesson will be forfeited. Make ups cannot be canceled or rescheduled once booked. Your lesson fee reserves a weekly time slot which Mrs Rodriguez holds exclusively for you each week for the entire school year. Please, respect this policy. If you are away on a family vacation and miss your regularly scheduled lesson you will forfeit your lesson. Mrs Rodriguez cannot simply place another paying student to fill out your time slot in your absence. Your lesson fee pays for the rental of your time slot for the entire school year. No cash refunds will be given for lessons cancelled by the student. No lesson time will be made up if a student is late for any lesson.
Early Withdrawal
In the event the student wishing to discontinue their lessons a minimum of 30 days notice is required using the contact form. Payments due will be cancelled. No refund will be given on make up lessons and make up lessons will not be considered as a cash payment for early withdrawal. Any makeup lessons must be made up by the last day of lessons or the make-up will be forfeited.
Music Books
The student is responsible for the cost and purchase of any books used for lessons.
Recitals
Students are encouraged to participate in recitals. Any fees required to participate in music events are the sole responsibility of the student. Mrs Rodriguez will require you to confirm your attendance and pay your attendance fee in advance in order to run shows smoothly. There will be no refunds or make-ups for missed performances.
Students/Parents and Guardians Responsibilities
Parents must be on time to pick up their children right after the lesson ends. Mrs Rodriguez is not responsible for the student beyond the lesson time as she has to focus to teach other students.
If you arrive more than three or four minutes before your scheduled lesson time, please wait outside or in your vehicle before entering the studio. Dropping off and picking up your child on time shows respect for other students lesson times. Please park in the driveway.
Students and parents must wear socks at all times as outdoor footwear is not allowed in the studio.When you enter the studio, place your shoes in the designated area. You are welcome to bring slippers or socks to wear while in the studio.
If you have questions about your child’s progress or need to discuss something related to lessons, I can be reached by email or text.
Be sure your child comes to lessons with clean hands and fingernails trimmed.
Please note that if a student / parent behave disrespectfully, a teacher may exercise the option to stop the lesson. In this event there will be no make-up lesson or refund. Repeated incidents of disrespect may result in the student's permanent dismissal and no refunds will be given for the remaining lessons.
Mrs Rodriguez's studio includes a private restroom and a parent waiting area. If younger siblings attend the lesson, they should remain quiet. No gum, food, or drinks are allowed in the studio.
Health and Wellness
For the well being of all, Mrs Rodriguez kindly requests that you (or your child) not come to the lesson if you feel sick. Please show consideration for other families and the teacher by keeping your child at home when displaying symptoms which could spread illness to others - fever, cough, runny nose or eyes.
Mrs Rodriguez reserves the right to cancel a lesson with a student if they appear to be unwell. In this case the lesson will not be made-up or refunded. If a student is mildly sick but is able to attend a lesson from home, an online lesson will be available at their regular lesson time. A minimum of two hour notice is required to switch to online lessons.
Government or public health closure mandate
In the event that in person lessons are cancelled by government or public health mandate Mrs Rodriguez reserves the right to continue all classes using Zoom or any alternative conferencing software.
Snow day/Studio closure
Whenever it is unsafe to hold lessons (as determined by Mrs Rodriguez), students will be contacted by text and all missed lessons will be taught online. This action will be only taken on the most severe of weather. Regular snow or heavy rain will rarely cause lessons cancellations however, if the studio is open but you still fell that is unsafe to travel to the studio an online lesson will be available to the student.
Email communications
Your email will be added to Mrs Rodriguez's email list for important updates, daily lesson notes and class cancellations.
Liability
You hereby release Mrs Rodriguez Piano and its owner Milena Rodriguez from all claims for damages arising from any accident or injury to any persons while in the studio or in your home. Mrs Rodriguez reserves the right to update the studio policies at any time. Enrollment at Mrs Rodriguez Piano Studio for In Person Lessons, Virtual Lessons and In Home Lessons assume compliance with the above policies.