Lesson Policy Agreement

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MANDATORY CLOSURES OF PHYSICAL LOCATIONS​
In the event that in studio and/or in home lessons are cancelled by government or public health mandate Cambridge Piano School reserves the right to continue classes in an online format using Zoom or any alternative conferencing software.

EMAIL COMMUNICATION
Lesson inquiries, lessons bookings, permanent changes to the student’s program, fees and feedback/suggestions must go to mrsrodriguezpiano@gmail.com or www.mrsrodriguezpiano.com.
Lessons cancellations and make-up arrangements must be communicated through your My Music Staff Portal and/or directly with your teacher (whatsapp or text message).

LATENESS
No lesson time will be made up if a student is late for a lesson.

STUDENT EXPECTATIONS
Cambridge Piano School has a zero tolerance policy when it comes to bullying, harassment, or disrespect of any facilities, equipment, teacher and staff. Students are expected to conduct themselves in a respectful manner.This applies to all students as well as parents/guardians. When action may be required, a warning will be given addressing specific behaviour(s). Should the student continue the behaviour(s) after the warning, the student will be dismissed from lessons, and will not be allowed to return, forfeiting their lessons and no refunds will be issued. Parents/guardians are also expected to uphold these policies, and failure to comply will result in your child forfeiting their lessons and fees. There will be no exceptions.

STUDENTS-PARENTS RESPONSIBILITIES
In order to facilitate enjoyable lessons and progress, all students should follow these three-commitments:
1. Regular practice. Progress does not happen in one weekly 30 minute lesson – work and practice outside of lessons are necessary for growth.
2. Be prepared for the lesson with all necessary materials. Teachers are not required to provide materials if a student shows up without them.

3. TVs, cell phones, laptops, and other electronic devices must be silenced during lessons.
4. Commitment to having fun and making music!

HOLIDAYS
There are no lessons on statutory holidays, the week of March Break or the two weeks of Christmas Break. You are not charged for lessons that fall on any statutory holiday – no make-up lesson required. Please see your My Music Staff Calendar for reference.

WEATHER/ TRAFFIC CANCELLATIONS
In the event of a lesson cancellation due to inclement weather or traffic at the discretion of Cambridge Piano School lessons will be made up if cancelled by Cambridge Piano School. You will be notified by text from your teacher directly.

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SNOW DAY/STUDIO CLOSURE

On occasions where it is deemed unsafe to hold lessons (as determined by Cambridge Piano School), students will be contacted by email and all missed classes will be rescheduled. As this is highly inconvenient, such action is only taken on the most severe of weather (some snow or heavy rain will rarely cause lessons cancellations).

MULTIMEDIA & MARKETING RELEASE
You understand and agree that Cambridge Piano School may record videos or take pictures of your musical activities for promotional purposes on social media or print advertising at any time.

REGULAR PRIVATE STUDENT DEFINITION AND PRIVILEGES
A Regular Private Student is a student who has either a 30-minute, 45-minute or 60-minute time slot reserved for a specific day and time each week and is committed for the school year between September-June (see regular student withdrawal from private lessons below).
Regular students are able to perform in our scheduled performances throughout the year (when it is safe to do so).

TUITION AND PAYMENT CYCLES
Payments made past the due date will be subject to a $25 late fee added to your next payment cycle.

PAYMENT METHODS
1.E-transfer to mrsrodriguezpiano@gmail.com
2. Sign up for AutoPay via your My Music Staff Account

STUDENT WITHDRAWAL FROM PRIVATE LESSONS WITHIN THE SCHOOL YEAR (SEPT – JUNE) (4 LESSON NOTICE REQUIRED)
Students can withdraw from their regular lesson commitment at any time. If a student needs to withdraw during the school year (September – June), we require written notice via email to mrsrodriguezpiano@gmail.com
Once we receive the notice, you will have the remaining lessons until the final prepaid session end date. 
Any makeup lessons must be made up by the last day of lessons or the make-up will be forfeited.

Enrollment and Attendance-Students are expected to continue lessons for a full academic year (September 1st through June30st)  Cambridge Piano School offers an average of 40 weekly lessons per year.-There are no lessons on Statutory Holidays, the week of March Break, or the two last weeks in December).-New students may enroll at any time during the year.-Because a specific weekly lesson time is set aside for each student, a student who cancels a lesson will simply miss the benefit of that lesson.-Our teachers travel to a number of homes every day and re-scheduling lessons is very difficult dueto her limited availability for that reason there are no makeups, refunds or discounts.-Only in the event that the teacher needs to cancel a lesson, a make up will be provided at a convenient time for both the teacher and the student. Credits for a teacher’s cancellation will be issued only if a make up is not possible.-Students who are sick should not attend piano lessons. If the student didn’t go to school that day, the student should not attend piano lessons.-Cambridge Piano School reserves the right to cancel a lesson with the student if s/he appears to be unwell.

REGISTRATION AND PAYMENT REQUIREMENTS
A Regular Private Student is only fully registered once the following materials are submitted:
1. A signed Policy Agreement Form (online)
2. Annual Registration Form
3. First Session Invoice Paid in full
Note: Music lessons are exempt from HST.
In the event that the provided credit card is declined on our autopay system, our admin will contact you and payment must be arranged by the 1st of the month at the latest. If payment is not made, the remaining lessons of the term will be put on hold until payment has been received. If the cancellation policy is violated by withholding payment, those remaining lessons are forfeited.

MISSED/NO SHOW LESSONS (LESS THAN 24 HOURS NOTICE)
Students who do not show up or cancel lessons without 24 hours notice are not eligible for a makeup. All student illnesses are subject to this 24 hours notice policy.

MISSED LESSONS AND MAKE­UP POLICY (MORE THAN 24 HOURS NOTICE)
Regular Students are eligible for 1 makeup lesson per session, provided that an email has been sent with a minimum of 24 hours notice. Makeups cannot be canceled or rescheduled once booked.
Make-up lesson options will be arranged within the same session or the lesson will be forfeited. After 3 make-up options have been denied the lesson will be forfeited.

STUDENTS LATE FOR THE LESSON
No lesson time will be made up if a student arrives late for any lesson.

HOLIDAY / SNOW DAY / STUDIO CLOSURE
In the event of inclement weather or traffic delays, lessons will be made up if canceled by Cambridge Piano School.

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SUMMER LESSONS-Summer lessons become available on My Music Staff’s calendar in June 1st.-They can be reserved on a first come first serve basis and there is no mandatory amount of lessons that should be taken during the summer months.-Summer lessons are $25.00 per half hour and the payment is non refundable.-If you don’t want your child to take lessons during summer, your regular time slot will be available in September again and the tuition to reserve this time slot for the new academic year will be collected by June 30st.

 

PERFORMANCE
Regular Private Students are automatically enrolled in session performances offered from September-June. The costs to organize and run these events is included in your tuition. Cambridge Piano School will require you to confirm your attendance in order to run shows smoothly. There will be no refunds or make-ups for missed performances.

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LIABILITY
You hereby release Cambridge Piano School and it's owner from all claims for damages arising from any accident or injury to any persons while on the property of your home.
Enrolment in lessons at Cambridge Piano School -In-Home Music Lessons assumes compliance with the above policies.​

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