Mrs Rodriguez Piano Policy Agreement
GOVERNMENT OR PUBLIC HEALTH CLOSURE MANDATE
In the event that in studio and/or in home lessons are cancelled by government or public health mandate Mrs Rodriguez Piano reserves the right to continue all classes using Zoom or any alternative conferencing software.
COMMUNICATIONS
Lesson inquiries, bookings, major permanent changes to the student’s program, and tuition fees inquiries must go to mrsrodriguezpiano@gmail.com or www.mrsrodriguezpiano.com.
Lessons cancellations and make-up arrangements must be communicated directly with Mrs Rodriguez by email, WhatsApp or text message.
STUDENT AND PARENTS/GUARDIANS COMMITMENT
Students will enroll to either a 30-minute, 45-minute or 60-minute time slot reserved for a specific day and time each week and is committed for the school year between September-June (see student withdrawal from piano lessons).
STUDENT AND PARENTS/GUARDIANS RESPONSIBILITIES
Mrs Rodriguez Piano and its owner Mrs Rodriguez has a zero tolerance policy when it comes to bullying, harassment, or disrespect toward the teacher, other staff members or physical property.
Students are expected to conduct themselves in a respectful manner. This applies as well as parents/guardians.
When action may be required, a warning will be given addressing specific behaviour(s). Should the student continue the behavior(s) after the warning, the student will be dismissed from lessons, and will not be allowed to continue, forfeiting their lessons and no refunds will be issued. Parents/guardians are also expected to uphold these policies, and failure to comply will result in your child forfeiting their lessons and fees with no exceptions.
Students must commit to regular practice. Progress does not happen in one weekly 30 minute lesson – work and practice outside of lessons are necessary for growth.
Students must be prepared for the lesson with all necessary materials.
Parents and students must silence all TVs, cell phones, laptops, and other electronic devices during lessons.
LESSON CANCELLATIONS AND MAKE UPS POLICY (MINIMUM OF 24 HOURS NOTICE)
Students are eligible for 1 makeup lesson per term, provided that an email or a text has been sent with a minimum of 24 hours notice. After 3 make-up options have been denied the lesson will be forfeited.
Students who are sick should not attend piano lessons. Mrs Rodriguez Piano reserves the right to cancel a lesson with the student if s/he appears to be unwell.
In the event that Mrs Rodriguez Piano cancels a lesson a make up will be offered. After 3 make-up options have been denied the lesson will be forfeited.
Makeups cannot be canceled or rescheduled once booked.
There are no refunds or discounts for lessons.
No lesson time will be made up if a student is late for any lesson.
HOLIDAYS
There are no lessons on Statutory Holidays, the week of March Break or the two weeks of Christmas Break.
You are not charged for lessons that fall on any Statutory Holiday – therefore no make-up lesson is required.
WEATHER/ TRAFFIC CANCELLATIONS
In the event of a lesson cancellation due to inclement weather or traffic at the discretion of Mrs Rodriguez Piano lessons will be made up if cancelled by Mrs Rodriguez Piano.
You will be notified by text from Mrs Rodriguez directly.
SNOW DAY/STUDIO CLOSURE
Whenever it is unsafe to hold lessons (as determined by Mrs Rodriguez Piano), students will be contacted by text and all missed lessons will be rescheduled. This is highly inconvenient, and this action will be only taken on the most severe of weather (Regular snow or heavy rain will rarely cause lessons cancellations).
MULTIMEDIA & MARKETING RELEASE
You understand and agree that Mrs Rodriguez Piano may record videos or take pictures of your musical activities for promotional purposes on social media or print advertising at any time.
TUITION AND PAYMENT
Payments made past the due date will be subject to a $25 late fee added to your next invoice.
E-transfers to mrsrodriguezpiano@gmail.com
DISCONTINUING LESSONS WITHIN THE SCHOOL YEAR (SEPT – JUNE) (4 LESSON NOTICE REQUIRED)
Students can withdraw from their regular lesson commitment at any time.
If a student needs to withdraw during the school year (September – June), written notice via email to mrsrodriguezpiano@gmail.com
will be required.
Once the notice is received, you will have the remaining lessons until the final prepaid lessons end.
Any makeup lessons must be made up by the last day of lessons or the make-up will be forfeited.
REGISTRATION AND PAYMENT REQUIREMENTS
A student is only registered once the following forms are submitted:
1. A signed Policy Agreement Form (online)
2. Annual Registration Form
3. First Session Invoice Paid in full
If payment is not made, the remaining lessons of the month/term will be put on hold until payment has been received. If the cancellation policy is violated by withholding payment, those remaining lessons are forfeited.
PERFORMANCE
Students are automatically enrolled in at least one session performance offered from September-June. The costs to organize and run these events is not included in your tuition. Mrs Rodriguez Piano will require you to confirm your attendance and pay your attendance fee in advance in order to run shows smoothly. There will be no refunds or make-ups for missed performances.
LIABILITY
You hereby release Mrs Rodriguez Piano and it's owner from all claims for damages arising from any accident or injury to any persons while on the property of your home or in our studio.
Enrollment in lessons at Mrs Rodriguez Piano -In-Home and Online Piano Lessons assumes compliance with the above policies.